Refund Policy

1. Overview

This Refund Policy describes the refund and cancellation policies of EdgeX Crypto, Registration Number: 95260285, located at 7 Henry Canyon, Cameronside BT79 7AQ, United Kingdom. This policy applies to all services and products offered through our website https://edgexcrypto.org.

We are committed to ensuring customer satisfaction while maintaining fair and transparent refund practices. Please read this policy carefully before purchasing any products or services from us.

2. General Refund Policy

2.1 Free Services and Content

The majority of content and services offered by EdgeX Crypto, including blog articles, educational resources, and informational materials, are provided free of charge. As these are free services, they are not eligible for refunds.

2.2 Paid Services

If EdgeX Crypto offers any paid services, subscriptions, or premium content in the future, specific refund terms will apply to those offerings as outlined in their respective purchase agreements. Customers will be notified of applicable refund policies at the time of purchase.

3. Subscription Services

3.1 Subscription Cancellation

If you subscribe to any paid newsletter, premium content, or membership service offered by EdgeX Crypto, you may cancel your subscription at any time. To cancel your subscription:

• Contact us at +449752162700
• Provide your account information and subscription details
• Request cancellation in writing or via our contact form

3.2 Subscription Refunds

Subscription refunds are handled as follows:

• Monthly Subscriptions: If you cancel within 7 days of initial purchase, you are eligible for a full refund. After 7 days, no refund will be provided, but your subscription will remain active until the end of the current billing period.
• Annual Subscriptions: If you cancel within 14 days of initial purchase, you are eligible for a full refund. After 14 days, a pro-rata refund may be issued at our discretion, minus any administrative fees.
• Auto-Renewal: You must cancel at least 48 hours before your next billing date to avoid being charged for the next period.

4. Digital Products and Educational Materials

4.1 Downloadable Content

If you purchase any downloadable guides, reports, courses, or educational materials from EdgeX Crypto, the following refund policy applies:

• Refund requests must be submitted within 14 days of purchase
• The product must not have been downloaded or accessed
• A valid reason for the refund request must be provided
• Once content has been downloaded or accessed, it is not eligible for refund

4.2 Online Courses and Webinars

For paid educational courses or webinar access:

• Full refunds are available if requested before the course start date or webinar access
• Partial refunds may be considered if less than 25% of the course content has been accessed
• No refunds will be issued after 50% or more of the course content has been accessed
• Live webinar recordings are non-refundable once accessed

5. Consultation and Professional Services

If EdgeX Crypto offers any paid consultation services, cryptocurrency analysis, or professional advisory services:

• Services must be cancelled at least 24 hours before the scheduled appointment for a full refund
• Cancellations made less than 24 hours before the appointment will incur a 50% cancellation fee
• No-shows without prior cancellation are not eligible for refunds
• Completed consultation sessions are non-refundable

6. Exceptions and Non-Refundable Items

The following items and services are non-refundable under any circumstances:

• Services that have been fully delivered or completed
• Digital products that have been downloaded or accessed
• Custom or personalized services or content
• Gift cards or promotional credits
• Discounted or sale items (unless required by law)
• Third-party services purchased through our platform
• Any cryptocurrency transactions or transfers

7. Refund Request Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at +449752162700
2. Provide your order number, purchase date, and payment details
3. Explain the reason for your refund request
4. Include any relevant documentation or evidence

7.2 Refund Processing Time

Once we receive your refund request:

• We will review your request within 5 business days
• You will receive a decision via email or phone
• If approved, refunds will be processed within 7-14 business days
• Refunds will be issued to the original payment method
• Bank processing times may add 3-5 additional business days

8. Dispute Resolution

8.1 Initial Contact

If you are dissatisfied with our products or services, we encourage you to contact us immediately. Many issues can be resolved through direct communication with our customer service team.

8.2 Escalation Process

If you are not satisfied with the initial resolution:

1. Request to speak with a supervisor or manager
2. Submit a formal written complaint detailing your concerns
3. We will conduct a thorough review and respond within 14 business days

8.3 Alternative Dispute Resolution

If we cannot resolve the dispute internally, you may pursue alternative dispute resolution methods as outlined in our Terms & Conditions, including mediation or arbitration.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. If you are located in the European Union, United Kingdom, or other jurisdictions with strong consumer protection laws, you may have additional rights including:

• The right to cancel within a cooling-off period
• The right to a refund for faulty or misdescribed products
• The right to a remedy if services are not performed with reasonable care and skill

These rights are in addition to, not instead of, the rights outlined in this Refund Policy.

10. Chargebacks and Payment Disputes

10.1 Contact Us First

Before initiating a chargeback with your bank or payment provider, please contact us directly. We are committed to resolving any payment disputes fairly and promptly.

10.2 Chargeback Consequences

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Suspension or termination of your account
• Denial of future purchases or services
• Legal action to recover costs associated with fraudulent chargebacks

11. Force Majeure

We are not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• War, terrorism, or civil unrest
• Government actions or regulatory changes
• Internet service disruptions or cyberattacks
• Blockchain network failures or cryptocurrency exchange issues

In such cases, we will make reasonable efforts to provide alternative solutions or compensation, but refunds are not guaranteed.

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes constitutes acceptance of the modified policy.

13. Promotional and Discount Refunds

For purchases made using promotional codes, discounts, or special offers:

• Refunds will be issued for the amount actually paid, not the original price
• Promotional credits or discounts used in the purchase are non-refundable
• If a refund is issued, any promotional codes or discounts may not be reinstated

14. Gift Purchases

For products or services purchased as gifts:

• Refund requests must be made by the original purchaser
• Standard refund terms apply to gift purchases
• Gift recipients may exchange gifts for equal value items at our discretion
• Gift cards and gift certificates are non-refundable

15. Quality Guarantee

While we strive to provide high-quality products and services, we cannot guarantee specific investment results or financial outcomes. Our content is for informational and educational purposes only. Any refund requests based on investment performance or market conditions will be evaluated on a case-by-case basis but are generally not eligible for refunds.

16. Contact Information

For questions about our Refund Policy or to initiate a refund request, please contact us:

17. Acknowledgment

By purchasing any products or services from EdgeX Crypto, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not make purchases from our website.